Software, backbone of the retail industry
From brick-and-mortar clothing boutiques to international e-commerce giants, information technology fuels success in the retail sector. New technologies and consumer expectations are reshaping the customer journey. Omni-channel retailing is now the norm as retailers strive to provide a consistent experience across physical stores and digital shopping platforms. To stay on top, your IT needs to be reliable and available, and you need to be able to innovate continuously without the fear of costly disruptions:
- Customers expect seamless coherence between physical and online operations. They want to order online, pick up at a convenient location and have multiple options for return.
- The ability to collect and analyze information about customers and turn the insights gained into actions is now one of the most significant competitive discriminators.
- Consumer-facing applications need to be engaging and fast across all platforms and devices.
- The pace of retail is accelerating. Same-day shipping or pickup is now the norm.
- Shoppers want the option of self-service for both answering questions and checkout.
- Customers want new and exciting experiences – an innovative shopping experience is now a product unto itself.
As the retail industry drives forward with exciting new business models and customer engagement strategies, the IT backbone has been undergoing its own transformation. To meet the needs of the modern retail enterprise, IT must be agile and innovative. Above all else, the current retail IT stack must be flawlessly integrated. Some of the most significant challenges facing retail technology leaders as they work to meet these needs include:
- Omni-channel retailing demands deeper supply chain integration, inventory management and fulfillment functionality.
- Delivering a seamless customer journey across legacy and third-party applications requires application integration, business process synchronization, real-time analytics and data harmonization.
- Historically, retail operations have been highly segmented. Different departments and divisions bought their own solutions.
- Customer personal and financial data needs to be fiercely guarded, or organizations risk highly publicized, reputation damaging data breaches.
- In the race to adapt to online models, many retailers rushed e-commerce solutions. The resulting application infrastructures are often poorly integrated.
- Self-service models require a transformation that exposes application processes and data to customers that was traditionally only seen business side such as CRM, PoS, Warehouse Management, and ERP, along with supplier and distributor systems.
- Retail cycles surge with traffic spikes around holidays, special promotions and campaigns. Infrastructure needs to scale reliability and affordably.
Crosscode understands the needs and challenges of today’s transformational retail IT. Our Crosscode Panoptics software brings you the depth and insights you need to deliver an excellent customer experience across physical and digital operations. Our tools help build and maintain applications and infrastructure with the reliability, innovation, and scalability it takes to support a seamlessly integrated omnichannel enterprise:
- Know and understand all of your applications wherever they reside. CrosscodePanoptics operates across environments that range from mainframe systems running COBOL applications and DB2 databases to cloud-native microservices on Intel-based servers.
- Understand your application data dependencies across the entire infrastructure to drive out risks from massive scaling and rapid deployments
- Work seamlessly across distributed development teams, supporting agile methodologies, DevOps, and multiple languages
- Identify and patch security vulnerabilities.
- Impact assessment to plan for and execute new development and upgrades faster and with less risk
- Automated governance to control application and database changes across the infrastructure
- Audit trail capabilities to trace every change to your system